How to request Remote Assistance

The VIDE OIT department offers remote assistance option for faculty and staff experiencing problems with their education owned systems.  This application enables the Help Desk staff diagnose the issues remotely.  The Instant Remote Support tool provides a way for the VIDE techs to remotely connect and assist with computer issues in our schools and offices.

To use the program, download the file and save to the computer. Then, when requested by the technician, run the program and provide them with the 6 digit numerical code that appears.

Download Instant Support

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What this system does:

What this system does not do:


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